Privacy and Cookie Policy
candycolors.ch is “the website”
This website uses cookies, small files that are sent to your browser and stored on your device when you visit a website. Cookies allow efficient operation of the website, by optimizing the browsing experience. They also provide information to the owner of the website for statistical purposes or advertising, mainly to personalize the user experience by remembering their preferences.
The Data Controller is ALTALENA SA – registered office in via Pretorio 11, 6900 Lugano, Switzerland – email info@candycolors.ch
Questo documento può essere stampato utilizzando il comando di stampa presente nelle impostazioni di qualsiasi browser.
International Policy for processing Personal Data
The website is working in Switzerland. We comply with the terms of Article 13 of the Swiss Federal Constitution and Swiss federal data protection law regulations (Data Protection Act, DSG) every individual has a right to protection of their privacy and to protection against misuse of their personal data.
The website comply also the EU GDPR
Pursuant to and by the effect of Article 13 of the European Regulation 2016/679 concerning the protection of individuals with regard to the processing of personal data (GENERAL DATA PROTECTION REGULATION – GDPR).
As required by the General Data Protection Regulation of the European Union (GDPR 2016/679, Article 13), before proceeding with processing, the interested party (User of the website) is informed that personal data collected through the website are subject to processing by the Company through IT and/or telematic tools, for the purposes indicated in this policy.
Information processing
The personal data subject to processing is collected directly by ALTALENA SA or by third parties expressly authorized by the Data Controller, or communicated by the Company to such third parties for the pursuit of the purposes described below.
1. Newsletter subscription
In the case that you decide to subscribe to the “CANDYCOLORS Newsletter”, only after your express and specific consent, your personal data will be processed by the Data Controller for sending of commercial or promotional communications, relative updates, for example, to the latest trends, new arrivals, exclusive offers, special events and promotions. To unsubscribe from the newsletter simply click on the unsubscribe link at the bottom of the emails received or by writing to customercare@candycolors.ch.
Failure to provide consent will make it impossible for CANDYCOLORS to send commercial or promotional communications, updates on, for example, latest trends, new arrivals, exclusive offers, special events and promotions.
2. Registration to candycolors.ch
In the case that you decide to register on the website, only after your express and specific consent, personal data will be processed by the Data Controller for the purpose of registration on candycolors.ch. In particular, in providing your name, last name, email address and the setting of an access password, these will be processed for the creation of your personal account, to speed up the purchase process, to allow you to view the status of orders and receive updates on purchases made, set and change your data and any “Preferences” that will improve navigation, update your account, view the history of returns and requests for the exchange of goods, save favorite items in your Wishlist and allow you to join at a later time, if the desired.
In relation to this point providing your personal data and consent to its processing is mandatory.
Failure to provide consent will make it impossible for candycolors to allow you to register to the website, create a personal account, speed up the purchase process, view the status of orders and receive updates on purchases, the possibility to update personal settings and account preferences, view the history of returns and exchange requests, save favorite items in the Wishlist or to enroll in later, if you so wish.
3. Online Shopping Activities
The personal data you provide will be used for the establishment, management, execution and/or conclusion of the online sales contract. The data you provide will be processed by the Data Controller for the purpose of managing the purchase order with reference to, for example, payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfillment of obligations under the current legislation. In case of payment by credit card, the fundamental information for the execution of the transaction (cardholder name, credit/debit card number, expiration date, security code) will be processed by Datatrans Ltd (Kreuzbühlstr. 26, CH-8008 Zurich) or, possibly, by companies in charge of the anti-fraud control using an encrypted protocol and without any third parties being able to access it in any way. This information will never be displayed or stored by the seller ALTALENA SA.
In relation to this point providing your personal data and consent to its processing is mandatory.
Failure to provide the consent will make it impossible for CANDYCOLORS to proceed with the establishment, management, execution and/or conclusion of the online sales contract, therefore making it impossible to perform, for example, activities related to payment, shipment, management of returns, customer support, administrative and accounting purposes related to the management of the order and the fulfillment of obligations under current legislation.
Personal Data processing
The Data Controller processes the personal data provided by the User when browsing the website, in the event of any registration/subscription to the services/programs made available by CANDYCOLORS and/or the possible purchase of goods made available by CANDYCOLORS. Examples of personal data are name, last name and email address, in addition to the data necessary for the conclusion of the online sales contract, such as: the functional data for the execution of payment, shipment and exchange of purchased goods.
Methods of processing and storing Data
The processing of personal data is performed by the Data Controller in compliance with the provisions of the current legislation on Privacy. The Data Controller processes personal data using IT and/or telematic tools and with organizational and logical procedures strictly related to the purposes indicated in this policy, as well as adopting the appropriate security measures to prevent access, disclosure, unauthorized modification or destruction of personal data, its loss and its illicit and incorrect use. However, the Company cannot guarantee its Users that the measures taken for website security and the transmission of data and information on the website are capable of limiting or excluding any risk of unauthorized access or loss of data by devices pertaining to the User. For this reason, it is suggested that the Users of the website make sure that their computer is equipped with adequate software to protect the transmission of data (such as updated antivirus) and that its Internet provider has adopted appropriate measures for the security of the transmission of data on the network. The Company also undertakes to process the data according to the principles of correctness, lawfulness and transparency, to collect the data to the extent necessary and exact for processing and to allow its use only by personnel for authorized purposes. The management and storage of personal data acquired will take place in archives or on servers located within the European Union owned by the Data Controller and/or by third-party companies appointed as External Data Processor for processing and, in any case, currently located in Italy.
In relation to the different purposes for which data is collected, personal data will be kept for the time strictly necessary to achieve that purpose and, in any case, in accordance with the current relevant regulations.
In any case, the Company will take care to avoid the use of data indefinitely by proceeding, on a regular basis, to verify appropriately the effective permanence of the interest of the User to which they refer.
Data Processors and Recipients
The data collected will not be disseminated in any way, but will be treated within the limits and for the purposes described by the employees of the Company on the basis of appropriate operating instructions (for example, administrative, commercial, marketing, legal personnel, system administrators, etc.). Some data processing may also be performed by third parties, appointed as External Data Processors for processing, of which the Data Controller relies on or could be used in the management of the contractual relationship, the provision of services offered and organizational needs of its activities. In particular, the data could be communicated to:
– Persons, public and private, that can access the data by virtue of the provision of law, regulation or community legislation, within the limits set by these rules;
– Persons who need access to data for purposes related to the contractual relationship existing between the parties, within the limits strictly necessary for the performance of auxiliary tasks (such as, for example, banks and lenders, technical service providers, hosting providers, IT companies, communication agencies, mail carriers and shipping companies);
– Consultants, within the limits necessary for carrying out their professional duties.
The updated list of External Data Processors and other persons authorized to process the data is kept at the Data Controller’s registered office and is available to the interested party, following a request sent via email to customercare@candycolors.ch.
Cookie Policy
Most browsers are configured to accept cookies, as long as the settings have not be changed. By using our website, you accept that cookies are installed in accordance with our Cookie Policy. You can change your preferences or opt out of all or some cookies at any time through the widget below. Technologies may be used, such as our cookies, to provide personalized online display advertising tailored to your interests. Please use the online widget to select which cookies are used for advertising.
By consenting to the Privacy Policy, the User consents to the use of cookies by the website.
Navigation and Functional Cookies
These cookies are necessary for the correct operation of the website and allow you to be recognized by CANDYCOLORS, so that you do not have to enter data, such as language and country, each time you visit. For registered users, these cookies allow them to be recognized and to access services in dedicated areas. These cookies improve the quality and experience of navigation. Other technical cookies may be used to monitor data traffic to identify fraudulent transactions. In some contexts, disabling these cookies may not be technically possible, since they are necessary to guarantee website operations or in some cases, they are used by the Data Controller for fraud prevention purposes.
Third-Party Profiling Cookies
These cookies are used to create a user profile with the purpose of sending commercial messages according to preferences expressed during a visit to the website or to improve the shopping experience and browsing. They allow us to provide commercial offers on other affiliated websites (retargeting). CANDYCOLORS does not have control over the information because it is completely controlled by third-parties as described in their respective privacy policy.
Cookie
Technical Cookies (installed by the website)
– User
Identifies the user’s browsing session, allowing for easier browsing of the website. (Data Conservation Period: 5 years)
– User Data
Facilitates browsing, allowing for selected criteria to be set on the website. (Example: Country, Currency, Language) (Data Conservation Period: 5 years)
– AnalyticsCookie
Tracks the acceptance of Analytic and/or Profiling Cookies. (Data Conservation Period: 365 days)
Technical Cookies (third parties)
– Google
Allows for the processing of data for solely statistical purposes, based on the browsing behavior on the website and based on from which channel the traffic came from. (https://tools.google.com/dlpage/gaoptout)
Profiling Cookies (third parties)
– Google
Allows for the identification of a browsing profile and user choices for the identification of advertising messages in the context of online browsing for the presentation of sponsored results on the search engine Google.(https://www.google.com/settings/u/0/ads/authenticated?hl=en)
– Facebook
Allows for the identification of a browsing profile and user choices for the presentation of sponsored results on Facebook social network and tracking performance. (http://www.facebook.com/about/privacy/)
– Pinterest
Allows for the identification of a browsing profile and user choices for the optimization of the offer type. (https://policy.pinterest.com/en/cookies)
Disabling Browser Cookies
Most browsers are configured to accept, check and disable cookies through the settings. Please note that disabling navigation or functional cookies may cause malfunction of the site and/or limit services. Below are links for managing cookies on the following browsers:
Google Chrome
Mozzilla Firefox
Apple Safari
Microsoft Internet Explorer
Microsoft Edge
Brave
Opera
